Frequently asked questions
Wenn Ihr Haustier schwer erkrankt ist oder eine schwere Verletzung erlitten hat, ist es unbedingt erforderlich, sofort einen Tierarzt aufzusuchen.
Dieser Service ist ideal für nicht dringende Erkrankungen, Verhaltensprobleme oder Situationen, in denen Sie sich nicht sicher sind, ob ein Besuch in der Tierklinik notwendig ist. Weitere Informationen dazu, wie Online Animal LClinic bei bestimmten Problemen helfen kann, finden Sie hier.
To book a videocall simply click on the type of plan you want ( single consultation / monthly subscription/ yearly subscription).
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Single consultation
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Sign in to our website and choose 'book an online consultation'
Select a date and time that suits you best for the appointment.
Provide some details about yourself and your pet and describe the issue.
Complete the payment using a credit card or Apple/Google Pay.​
We will send you an confirmation email of payment and a separate email with a link (via Zoom) for your appointment.
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Monthly/ Yearly consultation
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Sign in to our website and choose the monthly or yearly consultation
Go to your account or choose "book an online consultation"
Choose the day and time that suits you best.
Provide some details about yourself and your pet and describe the issue.
The system will give you the option at payment to choose "Use my plan". Select this option, and the price will change to 0. No credit card data will be needed.
We will send you an confirmation email with a link (via Zoom) for your appointment.
PET INFORMATION:
Before your online consultation with our vet, we ask that you take a few moments to fill out our information form.
Describe us what the current symptoms are and if needed his medical history and any ymedication he may be taking.
By providing this information ahead of time, we can ensure that our vet is fully prepared to address your pet's needs during your online consultation. The information you provide is kept confidential and will only be used for the purpose of your pet's consultation.
1. Prepare for Your Call
• Check internet connection
• Find quiet spot
• Have your pet nearby
• Prepare photos/videos if needed
2. Join Your Consultation
* Download zoom
• Click on the link we have send to your email (it's a separate email from your payment confirmation).
• Connect with the vet by clicking 'join meeting'.
• Get expert advice in English, Dutch, or German.
• All from the comfort of your home
Videocall
Before your appointment begins, our veterinarian will review the data and photos that you have submitted. All contacts are encrypted and secure.
The vet will ask about your pet's symptoms and observe them via video to make initial assessments. Based on this, they will provide guidance on next steps. If your pet’s issue can be managed at home, you will receive treatment advice. After your video consultation, you will receive a short summary from the vet containing the recommendations discussed. This consultation (videocall or chat) will take upto 10 minutes.
We advise to use your phone for the videocall, so we have better visual and it will be easier to get closer to your pet. Of course a laptop or desktop can also be used. It is also an option if you prefer only to chat, we will give you the best answer to your question as quickly as possible.
Our Advice
After the consultation we will send you a report, so you have easy access to any treatment recommendations or diagnoses. We will save your pet’s medical records for future meetings.
If the veterinarian concludes that you will need additional care, you will be referred to your/ a local veterinary clinic.